At Classic Firearms USA, we understand the importance of a customer-friendly returns policy. We strive to provide a hassle-free and transparent return process for our valued customers.
- Returns Eligibility: We accept returns on most products within a specified time frame from the date of purchase. However, certain items such as ammunition, used firearms, and customized products may have restrictions or specific guidelines for returns due to legal and safety reasons.
- Return Timeframe: Typically, you have 30 days from the date of delivery to initiate a return. It is important to note that the product must be unused, in its original packaging, and in the same condition as received to be eligible for a return.
- Return Process: To initiate a return, you can contact our customer service team either by phone or email. They will guide you through the return process, provide you with a return authorization number (RMA), and explain any additional steps or requirements.
- Return Shipping: The customer is responsible for arranging and covering the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a reputable shipping method with tracking to ensure the safe return of the item.
- Refunds and Store Credit: Once we receive the returned item and verify its condition, we will process the refund or issue store credit, depending on your preference. Refunds are typically credited back to the original payment method used during the purchase.
- Restocking Fee: In some cases, a restocking fee may apply for returns, particularly for firearms and accessories that require additional handling or have undergone customization. This fee will be clearly communicated to you before initiating the return.
It’s important to note that our returns policy may be subject to change or have specific variations depending on the nature of the product. We encourage you to review our complete returns policy on our website or reach out to our customer service team for any specific inquiries or clarification.
At Classic Firearms USA, we value your satisfaction and aim to provide a fair and straightforward returns process to ensure a positive shopping experience with us.